All Sustainable Futures Inc (ASF) undertook a sustainability initiative called Save4Good in the Port Kembla community in NSW, from August 2019 to April 2021. The program engaged households and small to medium enterprises to help them save money and reduce their greenhouse gas emissions through energy and water saving products and advice.
In delivering the assistance and advice to the participants, ASF encountered concerning behaviours from energy retailers that seemed to represent structural failures to deliver outcomes for consumers and approached PIAC. Subsequently, PIAC commissioned ASF to write this report documenting these concerns. To accompany this report, PIAC wrote a Summary of Key Findings to outline the questions and potential structural issues it highlights for PIAC.