PIAC’s project, A Fairer NDIS, aims to support and improve efficiency and effectiveness in the rollout of the Scheme, to empower the choice and control of people with disability. The initial focus of our work is on improving transparency and consistency around decision-making, and making the appeals process less adversarial and more user-friendly.
Over the course of July to early September 2019, PIAC engaged in extensive consultations with stakeholders across the disability sector to understand the concerns of the community in engaging with the National Disability Insurance Agency (NDIA) at key decision-making points.
This Issues Paper distils the key issues identified across the disability sector during the course of these consultations and suggests proposals for reform.
PIAC invites responses to this Issues Paper to inform our work, including our engagement with decision-makers within the NDIA, the Administrative Appeals Tribunal (AAT), and Members of Parliament.