Blind woman takes Commonwealth Bank to court over ‘inaccessible’ EFTPOS machines

Would you trust a stranger with your bank PIN? It’s a question Nadia Mattiazzo is forced to ask herself daily…

Key points:

  • Commonwealth Bank facing lawsuit alleging discrimination over touchscreen EFTPOS machines
  • Blind and vision-impaired people say terminals are virtually impossible for them to use because they don’t have tactile keypad
  • Lawsuit follows 18 months of unsuccessful negotiations with the bank
  • Ms Mattiazzo is blind and relies on her guide dog, Olympia, to navigate through parts of everyday life.


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